Delivery methods and costs
1. Shipping costs
- Shipments to Spain € 5.95
- Shipping to the rest of Europe € 12.95
- International Shipping € 19.95
2. Changes and returns
If you want to make a change to your product for another, write to firstname.lastname@example.org and we will solve it. In order to make your change effective, you must contact us within a maximum period of 14 calendar days after receiving your purchase. Naturally, the product must not be used and must be sent in the same conditions in which it was received, except for a defect or defect, applying the regulations of Royal Legislative Decree 1/2007. The expenses of both the return and the new shipment shall be borne by the customer except tare or defect.
If you are not satisfied with your purchase and you decide to return the product to us, it is important that you do it before 14 calendar days after receiving it to accept the return. The return cost will be paid by the buyer. As we have already said, the product must not be used and must be sent under the same conditions in which it was received, except for a defect or defect, applying the regulations of Royal Legislative Decree 1/2007. The amount will be returned using the same payment method used in the purchase process except for reduced products that will be returned in the form of a voucher with no expiration date.
If your purchase made on www.rolemodel.es we have sent you by mistake an item that you have not ordered or is defective please contact us before 14 calendar days after receipt. We will replace it with the one initially purchased provided it is in stock, otherwise we will refund both the amount of the item and the shipping costs. The amount will be returned using the same payment method used in the purchase process. Both the return costs of the defective item or sent by mistake and the shipping costs of the item in good condition or correct will be borne by ROLEMODEL.
We carefully review all the products we sell on rolemodel.com to avoid these situations. For this reason, it is important that the product that you return us is in the same conditions in which you received it and that has not been used or modified beyond the mere opening of the product.
3. Delivery times
You will receive your order in a maximum of 72 hours (the usual is 24 hours) after doing it, provided that the delivery is in the Peninsula and is made before 5 in the afternoon. If the order is placed after 5 o'clock in the afternoon, the delivery time will begin to count from the next working day (Monday to Friday).
Timings on deliveries rest of the world will depend on the destiny of the parcel.
Times are always counted in working days.
You can make your payments at www.rolemodel.es by credit or debit card (VISA, MASTERCARD, 4B, MASTER).
5. Is it safe to buy at www.rolemodel.es?
When you pay with a card you are paying directly to the bank through a secure gateway.
If you have any questions or questions write to email@example.com and we will try to solve your problems.